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FAQS

  • SHOPPING ONLINE

    Q.Are all Blanc D'ivoire Home Interior Furniture items available on the website?

    Yes.

  • Q. If an item is out of stock, is there a way I can be notified when it becomes available?

    Please e-mail info@blancdivoiredubai.com and a Customer Service Representative will inform you via e-mail if and when the product is back in stock.



  • ACCOUNT INFORMATION

    Q.What is an account and why should I register?

    An account will allow you to purchase our products online faster. It is convenient, as it will also allow you to save your shipping information for a seamless checkout. Also, by accessing your account, you can view you purchase history, wish list and saved tags.

  • Q.Can I place an order without registering?

    Yes, you can choose to checkout as Guest.



  • ORDER INFORMATION

    Q.How can I check on the status of my online delivery?

    Once you have made your purchase, you will receive a confirmation e-mail from our Sales Team with information regarding your order- a tracking number will be included for all international shipments. You can log in to your account at any time to check the status of your order.



  • PAYMENT METHODS

    Q. What payment methods do you accept?

    The method of payment currently accepted is Paypal and Credit Card payments with Visa and Master Card. Cheques are also accepted, but we will only ship once the cheque has been cleared. For any additional inquiries; please e-mail us: info@blancdivoiredubai.com

  • Q. What currency will my debit/credit card be charged in?

    Either in United Arab Emirates Dirhams or in United States Dollars or EURO. Please make sure to specify your preferred currency before checking out.



  • DELIVERY

    Q.Do you ship overseas?

    Yes, we ship worldwide.

  • Q.How much duty/tax will I have to pay for shipping?

    All shipments require a signature and may be subject to taxes, duties and customs fees to be paid before delivery or at the customs point. Please note that the courier company will charge all import sales taxes, customs duties and handling charges separately for each country where and when they may apply.



  • SHIPPING

    Q.How much will shipping cost?

    Our shipping rates are as follows:

    • i. Within the United Arab Emirates – Free.

    • ii. For countries outside of UAE please email us @ info@blancdivoiredubai.com to get an exact quotation

  • Q.How many days does delivery usually take?

    Orders are processed and delivered from BLANC DIVOIRE HOME INTERIOR FURNITURE from Sunday through Thursday, excluding holidays. Please allow up to 48 hours for processing time. Kindly note that although we cannot be responsible for unanticipated delays, rest assured that we will always do our best to deliver your order to you at the earliest. Once you have received an e-mail confirming the placement of your order, the duration of shipment would be as the below table:

    • i. Within UAE: 3-5 business days
    • ii. Within GCC: 7-10 business days
    • iii. Rest of the World: 14 business days

  • Q.Can I ship to a P.O. Box?

    No, we can only ship to physical addresses. However, it is crucial to add your Zip Code when and if it applies.



  • RETURN POLICY

    Q. How long will it take for my exchange/return item to be processed?

    Exchanges or returns are accepted within fourteen (14) days of purchase & must be supported with proof of purchase. We will only accept product in its original packaging. We will also not accept any used, broken or damaged products.

  • Q. How will I know if you have received my return?

    A customer service representative will be in touch with you within 48 hours after receiving your return request.

  • Q. How do I exchange/return an item?

    You may e-mail us at info@blancdivoiredubai.com and one of our Customer Service Representatives will be in touch with you within 48 hours after receiving your return request.

  • Q. How long will it take for my exchange/return item to be processed?

    Within 7-10 business days from receiving the return request.

  • Q.How do I unsubscribe from e-mails?

    You can unsubscribe from BLANC DIVOIRE HOME INTERIOR FURNITURE e-mails by clicking on Unsubscribe in the bottom of one of our newsletter e-mails.